{"id":2229,"date":"2019-05-07T10:49:22","date_gmt":"2019-05-07T09:49:22","guid":{"rendered":"http:\/\/www.constructionplantworld.com\/news\/?p=2229"},"modified":"2019-05-07T10:49:22","modified_gmt":"2019-05-07T09:49:22","slug":"volvo-ce-launches-emea-uptime-center","status":"publish","type":"post","link":"https:\/\/www.constructionplantworld.com\/news\/2019\/05\/volvo-ce-launches-emea-uptime-center\/","title":{"rendered":"Volvo CE launches EMEA Uptime Center"},"content":{"rendered":"<p>In a bid to become customers\u2019 number one choice for uptime in Europe, the Middle East and Africa, Volvo CE has assembled a dedicated team to proactively support Volvo dealers in providing solutions to problems that can lead to reduced uptime.<\/p>\n<p>Located in Volvo CE\u2019s EMEA regional headquarters in Eskilstuna, Sweden, the new Uptime Center will assist the entire Volvo dealer network in Europe, the Middle East and Africa in keeping customers\u2019 machines up and running.<\/p>\n<p>It will serve as an IT nerve centre, monitoring data transmitted by connected machines through CareTrack and identifying areas where uptime and efficiency can be increased.<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/x-nuCumOh70\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>\u201cThe majority of problems we work with should be things that we detect before the dealer or customer does. That\u2019s our goal \u2013 to be proactive and provide solutions to problems before they happen,\u201d says Fredrik Gerhardsson, VP Aftermarket within Volvo CE Sales Region EMEA.<\/p>\n<p>Case handlers will alert dealers to machine errors codes and alarms so that they can take immediate action on behalf of their customers, reducing unplanned stops, spending on fuel and maintenance and preventing future problems.<\/p>\n<p>\u201cWhen I identify a problem, I make a complete report that I send to the dealer. The dealer goes to provide preventative maintenance, extra training or offer options that will ensure even better uptime or efficiency. A trained operator, for example, can save a lot of money on fuel and unplanned maintenance,\u201d says Leif Waad, one of the case handlers in the Uptime Center.<\/p>\n<p><strong>Cross-functional collaboration<\/strong><\/p>\n<p>The centre is the outcome of a reorganisation of the product support department as effectively guiding dealers with preventative maintenance requires expertise from more than just the aftermarket.<\/p>\n<p>\u201cInvolvement of all areas of the Volvo CE team help create a culture of uptime and bring customer service to the forefront of the business,\u201d says Robert Sundkvist, manager of the Uptime Center.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In a bid to become customers\u2019 number one choice for uptime in Europe, the Middle East and Africa, Volvo CE <\/p>\n<a class=\"btn-sub-green l-blog-post-readmore\" href=\"https:\/\/www.constructionplantworld.com\/news\/2019\/05\/volvo-ce-launches-emea-uptime-center\/\" title=\"Read more\">Read more<\/a>","protected":false},"author":2,"featured_media":2231,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-2229","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-plant-news"],"_links":{"self":[{"href":"https:\/\/www.constructionplantworld.com\/news\/wp-json\/wp\/v2\/posts\/2229","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.constructionplantworld.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.constructionplantworld.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.constructionplantworld.com\/news\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.constructionplantworld.com\/news\/wp-json\/wp\/v2\/comments?post=2229"}],"version-history":[{"count":1,"href":"https:\/\/www.constructionplantworld.com\/news\/wp-json\/wp\/v2\/posts\/2229\/revisions"}],"predecessor-version":[{"id":2232,"href":"https:\/\/www.constructionplantworld.com\/news\/wp-json\/wp\/v2\/posts\/2229\/revisions\/2232"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.constructionplantworld.com\/news\/wp-json\/wp\/v2\/media\/2231"}],"wp:attachment":[{"href":"https:\/\/www.constructionplantworld.com\/news\/wp-json\/wp\/v2\/media?parent=2229"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.constructionplantworld.com\/news\/wp-json\/wp\/v2\/categories?post=2229"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.constructionplantworld.com\/news\/wp-json\/wp\/v2\/tags?post=2229"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}